ORDERING
You may purchase products online by clicking ADD TO CART on product pages. You may also use our PRINTABLE RETAIL ORDER FORM HERE or submit your own purchase order via phone or fax to 206.344.3338.
To place an order for delivery to any country other than the USA or Canada, please telephone us at 206.344.3338 or email product selections to Sales (at) OOZandOZ (dot) com.
Hard copies may be mailed to
OOZ & OZ
3624 46th Ave. SW
Seattle, WA 98116
PAYMENT
Processing is by Credit Card or PayPal account. OOZ & OZ uses a secure server and industry-standard encryption technologies when transferring and receiving consumer data. We notify you of shipping charges before shipping your order. Checks are acceptable, but they must clear the bank before an order can ship.
ORDER CONFIRMATION
An order confirmation will be emailed to you. Spam filters of some email programs may interfere with your receiving this confirmation. Please can add OOZandOZ.com to your safe senders list to enable the confirmation email to reach your inbox.
SHIPPING
In stock products ship within two (2) days of your order. All orders ship from Seattle, WA, via USPS Priority and 1st Class Mail. Standard Shipping and Handling charges apply based on the size of the order and its destination. We do not charge postage on back orders.
OUR “GOLDEN RULE” SHIPPING & HANDLING PLEDGE TO YOU
As a caring, family company we promise any order shipped to one destination, no matter how many items are contained in that package, is charged the lowest USPS cost + a modest handling fee. We always refund excess charges collected by the Shopping Cart. Consideration. It’s what we’d want for our own families.
WHEN TO EXPECT YOUR ORDER
USPS Priority Mail has been fairly reliable about keeping its promise of 2-3 day delivery – even coast to coast. If you’re a bit off the beaten path, please allow an additional day for delivery.
RETURN AND EXCHANGE POLICY
You may return any unused item in original packaging within 30 days of receipt for exchange or credit. Before returning merchandise, please contact us at 206.344.3338. Returns must be in sale-able condition. Please share the reason for the return. That helps us serve all of our customers better. OOZ & OZ pays return shipping costs for damaged products, but not for exchanges. OOZ & OZ is not responsible for returns lost in transit. Please insure your package and obtain delivery confirmation. We’ll do our very best to make you happy.
PRIVACY POLICY
OOZ & OZ does not share your information with any person, business or organization outside our company.
CUSTOMER SERVICE – 24/7
Inquires, concerns, compliments and ovations are always welcome.
Phone: 206.344.3338 (Toll Free: 888.750.3338)
Fax: 206.344.3338
Email: CustomerService@OOZandOZ.com
Mail: OOZ & OZ llc
…….…… 3624 46th Ave SW
…….…… Seattle, WA 98116
